How to use the Service Recovery Offer Planner.
Recovery options should fit the actual policy and the customer's problem. Do not promise refunds or credits outside the responsible team's authority.
Make the workflow fit your task.
Confirm the service failure, customer impact and approved recovery options. Explain each available choice clearly, including limits and next steps. Invite the customer's preference without promising an option the responder cannot authorize.
- What you provide
- Complaint facts and approved remedies.
- What you get
- Fair remedy options within stated authority.
See the input and the result.
Illustrative input and output · a teaching example, not a live WebAct run
Example input
Approved choices for a delayed fictional workshop: move to the next available session or receive a USD 20 account credit. No cash refund authorization supplied.
Completed example
I'm sorry the workshop was delayed. We can move your booking to the next available session or apply a USD 20 account credit under the approved recovery policy. Which option would work better for you? If neither addresses the problem, I can ask the responsible team to review your request.
Load this input into the prompt, then copy it to WebAct to try the task. Your result may differ from the illustration.
Decisions and troubleshooting.
Should a recovery offer include compensation beyond the published policy?
Only with the required authorization. Present approved choices and route exceptional requests to the responsible owner.
Why does the offer fail to address the customer's actual problem?
The customer may need completion or timing certainty more than a credit. Ask which approved option best resolves the impact.
Try it with your own source.
Replace the example with your material in the task prompt. Keep the requirements you need, then copy the task into WebAct.
Customize and copy the task ↑