Service Recovery Offer Planner — illustrative example

INPUT
Approved choices for a delayed fictional workshop: move to the next available session or receive a USD 20 account credit. No cash refund authorization supplied.

RESULT
I'm sorry the workshop was delayed. We can move your booking to the next available session or apply a USD 20 account credit under the approved recovery policy. Which option would work better for you? If neither addresses the problem, I can ask the responsible team to review your request.

REVIEW
Recovery options should fit the actual policy and the customer's problem. Do not promise refunds or credits outside the responsible team's authority.

This is a teaching example, not a live execution record.