How to use the Community FAQ Moderation Guide.
A moderation guide should point to approved answers and escalation routes. Keep policy decisions separate from routine question handling.
Make the workflow fit your task.
Group recurring community questions and map them to current approved answers. Define which cases need private support or moderator review, preserving escalation ownership. Keep account-specific details out of public templates and establish how outdated answers are refreshed.
- What you provide
- Repeated questions and existing community rules.
- What you get
- Response and routing guide for moderators.
See the input and the result.
Illustrative input and output · a teaching example, not a live WebAct run
Example input
Community repeatedly asks about account limits and billing disputes.
Completed example
Link routine limit questions to current guidance and route account-specific billing disputes through the approved private support channel.
Load this input into the prompt, then copy it to WebAct to try the task. Your result may differ from the illustration.
Decisions and troubleshooting.
Should moderators resolve a billing dispute in a public thread?
Use the approved private support route for account-specific investigation, while providing a brief public explanation of the next step.
Why do community replies contradict the current product policy?
Stored templates may have no update owner or source link. Reference the controlling guidance and assign a review process.
Try it with your own source.
Replace the example with your material in the task prompt. Keep the requirements you need, then copy the task into WebAct.
Customize and copy the task ↑