How to use the Abandoned Checkout Survey Generator.
A checkout survey should help uncover friction without assuming the reason. Keep it short and let customers indicate a reason you did not anticipate.
Make the workflow fit your task.
Ask one neutral question about the unfinished checkout and offer distinct reasons that fit the buying journey. Include a way to explain an unlisted issue without assuming that price caused the abandonment.
- What you provide
- Research goal and store context.
- What you get
- Short neutral questionnaire about purchase friction.
See the input and the result.
Illustrative input and output · a teaching example, not a live WebAct run
Example input
Write a short optional checkout survey with separate choices for cost, delivery, payment and uncertainty. Allow an unlisted reason.
Completed example
What prevented you from completing your purchase today? - The total cost - The delivery options or timing - A payment problem - I needed more product information - Another reason Optional: What would have helped you complete the purchase?
Load this input into the prompt, then copy it to WebAct to try the task. Your result may differ from the illustration.
Decisions and troubleshooting.
Should the survey require a detailed explanation?
Keep participation proportionate to the question. A short optional explanation can reveal context without making the survey burdensome.
Why do all responses point to the reason suggested in the wording?
Remove leading language and balance the options. Let customers describe friction you did not anticipate.
Try it with your own source.
Replace the example with your material in the task prompt. Keep the requirements you need, then copy the task into WebAct.
Customize and copy the task ↑