How to use the Marketplace Customer Question Answerer.
Answer the buyer's actual question from the product evidence. A missing fact should lead to a clear uncertainty, not a reassuring invention.
Make the workflow fit your task.
Identify the buyer's exact question and find the relevant product evidence. Answer directly where the source supports it, preserving variant details and stating what remains unknown rather than offering unsupported reassurance.
- What you provide
- Product facts and a buyer question.
- What you get
- Evidence-grounded answer with unknowns acknowledged.
See the input and the result.
Illustrative input and output · a teaching example, not a live WebAct run
Example input
Buyer asks whether a wooden tray is dishwasher-safe; care details are absent.
Completed example
The supplied information does not confirm dishwasher suitability. Ask the seller or consult the manufacturer's care instructions.
Load this input into the prompt, then copy it to WebAct to try the task. Your result may differ from the illustration.
Decisions and troubleshooting.
Should a seller answer confidently when care or compatibility information is missing?
State the gap and identify the appropriate manufacturer or product source. A reassuring guess can create a misleading purchase expectation.
Why does the answer describe the product but avoid the buyer's question?
Start with the requested fact or its uncertainty, then add relevant context. General features do not resolve a specific concern.
Try it with your own source.
Replace the example with your material in the task prompt. Keep the requirements you need, then copy the task into WebAct.
Customize and copy the task ↑