How to export a selected Intercom conversation with message context
A conversation export preserves the supplied exchange for review or a handoff. It is useful when each message retains its speaker, timing and relationship to the customer issue.
Start with the right material.
- What you provide
- one expanded Intercom support conversation.
- The intended result
- Selected readable conversation messages as a file.
How the workflow works.
Capture the readable messages in order and keep the conversation reference. Distinguish participant text from automated notices or other interface activity when the source makes that distinction clear.
What to check in the result.
Compare the record with the intended selection and review private details before sharing. The result should not claim to include unread history or every conversation for the account.
Import the CSV with a consistent delimiter and inspect text identifiers, dates and amounts before using spreadsheet totals. Keep the original file available while checking any automatic type conversion.
Learn from the worked example.
The downloadable CSV example uses these columns: Conversation, Message type, Author, Displayed date, Text. Compare a complete record with the source before sorting, combining or importing your own output.
The supplied example is illustrative. It is not a recorded run on your data.
Download the example ↓Use it with your own material.
- Open the source you want to work with and activate WebAct on that tab.
- Copy the task from the hero, add any required fields or preferences, and review the proposed actions.
- Compare the first result with your source. Ask for a specific correction or refinement where needed.