How to announce a product update clearly
An update announcement should explain what changed and why the intended users may care. Accurate scope matters because readers may assume every account has immediate access.
Start with the right material.
- What you provide
- published release notes or an approved product update.
- The intended result
- Save a customer-facing announcement based on shipped capabilities only.
How the workflow works.
Use the confirmed feature description, availability and required user action. Explain the practical difference in plain language and keep limitations close to the related benefit.
What to check in the result.
Check release status and access conditions before publishing. Do not imply that a planned feature has shipped or that an update solves cases beyond its documented behavior.
Read the text as an editable result and check it against the source. Keep important references, names and conditions intact when you copy it into another document or message.
Learn from the worked example.
Use the downloadable example to understand the shape of the result. Compare it with the source example, then apply the same factual checks to the material you provide for your own task.
The supplied example is illustrative. It is not a recorded run on your data.
Download the example ↓Use it with your own material.
- Open the source you want to work with and activate WebAct on that tab.
- Copy the task from the hero, add any required fields or preferences, and review the proposed actions.
- Compare the first result with your source. Ask for a specific correction or refinement where needed.