Renewal Conversation Planner — illustrative example

INPUT
Prepare renewal questions. Confirmed: ten imports completed and reviewed; no time-savings measurement; renewal next month; two mapping questions remain open.

RESULT
Agenda:
1. Review the ten completed imports and ask which outcomes mattered to the team.
2. Resolve the two mapping questions or agree owners and dates.
3. Ask what import volume and review needs are expected next period.
4. Discuss renewal timing and any confirmed terms.
Opening question: "How well have the reviewed imports supported your workflow, and what still needs to improve?"
No quantified efficiency claim is made.

REVIEW
Renewal preparation should connect delivered value with the customer's current needs. Do not invent outcomes because the renewal date is approaching.

This is a teaching example, not a live execution record.