Mock Interview Question Tool — illustrative example

INPUT
Mock interview for a support role. Learner's answer says I solved the issue but gives no steps. Ask follow-up questions.

RESULT
1. What specific problem was the customer experiencing?
2. What did you check first, and why?
3. How did those checks lead to the action you took?
4. How did you confirm the customer could continue successfully?
Answer one question at a time; do not invent steps to make the story sound stronger.

REVIEW
Practice should adapt to the answer rather than present an endless fixed question list. Feedback should separate missing detail from incorrect reasoning.

This is a teaching example, not a live execution record.