Customer Health Scorecard Generator — illustrative example

INPUT
Illustrative rubric supplied: recent use 0–2 points, unresolved issues 0–2, renewal readiness 0–2; equal weights. Account: use=2, issues=0, renewal readiness unknown. Show missingness.

RESULT
Known subtotal: 2 of 4 possible points across two measured signals.
Missing: renewal readiness, maximum 2 points.
Possible complete score: 2–4 out of 6.
Do not report a final percentage until the missing signal is resolved. The zero issue score merits direct review even if another signal is strong.

REVIEW
Health scores should use defined signals and explain uncertainty. A low usage count can mean many things without customer context.

This is a teaching example, not a live execution record.